Privacy Policy
How Mugen IE Lab collects, uses and protects your personal data.
Last updated 3 August 2026
This policy explains what data Mugen IE Lab collects when you use our website or our plugins, why we collect it, and what rights you have over it.
Who we are
Mugen IE Lab is the data controller for the information described here. For any privacy question, contact legal@mugenielab.com.
What we collect
Information you give us
- Purchase details — name, email and billing country, collected by our payment processor when you buy a licence.
- Account details — email address and a password hash, if you create an account.
- Support correspondence — anything you send us when you contact support.
- Newsletter subscription — email address and optional first name, only if you subscribe.
Information collected automatically
- Licence activation data — a machine fingerprint and the plugin version, sent when you activate a licence. This enforces the activation limit and nothing else.
- Update checks — the plugin may ask our server whether a newer version exists. This sends the current version number only.
- Server logs — IP address, user agent and requested URL, retained for a short period for security and abuse prevention.
What we do not collect
We do not collect your audio, your project files, your presets or anything else about what you make. Plugins do not transmit audio anywhere, ever.
We do not store your card details. Payments are handled entirely by our payment processor.
Why we process it
| Purpose | Lawful basis |
|---|---|
| Deliver the software and licence you bought | Performance of a contract |
| Enforce licence activation limits | Legitimate interest in preventing misuse |
| Provide customer support | Performance of a contract |
| Send marketing emails | Consent, withdrawable at any time |
| Meet tax and accounting obligations | Legal obligation |
Who we share it with
We share the minimum necessary with service providers who act on our instructions:
- Paddle — payment processing and tax handling. Paddle acts as merchant of record.
- Keygen — licence key issuance and activation management.
- Netlify — website hosting and delivery.
- Our email provider — transactional and newsletter email.
We never sell your personal data, and we never share it for anyone else's marketing.
International transfers
Some providers are outside the UK and EEA. Where that is the case, transfers are covered by adequacy decisions or Standard Contractual Clauses.
How long we keep it
- Purchase and invoice records: seven years, as required by tax law.
- Licence and activation records: for as long as the licence is active.
- Support correspondence: three years from last contact.
- Newsletter data: until you unsubscribe.
- Server logs: 30 days.
Your rights
Under UK GDPR you may request access to your data, correction of it, erasure of it, restriction of processing, portability, or object to processing. You may also withdraw consent for marketing at any time.
To exercise any of these, email legal@mugenielab.com. We respond within one month. If you are unhappy with our response you may complain to the Information Commissioner's Office at ico.org.uk.
Cookies
Our website uses only what is strictly necessary to function. We do not run advertising trackers or third-party analytics that profile you across sites. If we add analytics in future, it will be a privacy-respecting, cookie-free option and this policy will be updated first.
Security
Data is transmitted over TLS. Secrets and credentials are held in encrypted environment storage and never exposed to the browser. Download links are time-limited and signed. Access to customer data is restricted to those who need it.
Children
Our products are not directed at children under 16 and we do not knowingly collect their data.
Changes
If we make material changes we will update the date at the top of this page and, where appropriate, notify you by email.